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PureCasino Terms and Conditions

Welcome to PureCasino. By accessing or using our platform, you agree to be bound by these Terms and Conditions in full. We encourage all players to read this document carefully before registering an account, making a deposit, or claiming any pure casino bonus or promotional offer. These terms govern your relationship with us and apply to all services we provide, including games, bonuses, loyalty rewards, and customer support. If you do not agree with any part of these terms, please do not use our services.

1. About Us and Regulatory Information

At PureCasino, we operate under the following corporate structure. Our platform is owned and managed by Pan De Bono Consulting Limited (HE401911), registered at 84 Spyrou Kyprianou Avenue, 2nd Floor, 4004 Limassol, Cyprus. The licence holder is Windward Circle B.V (150466), located at Emancipatie Blvd. Dominco F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. We are operating under the Orange Certificate of Operation, a transitional arrangement under the National Ordinance on Games of Chance (P.B. 2024, no. 157), while our Curacao Gaming Authority licence application OGL/2024/1135/0484 is in progress. Our Random Number Generator has been independently audited and validated by a certified third party.

2. Eligibility and Account Registration

At PureCasino, we require all players to meet the following eligibility criteria before registering an account:

  • You must be of legal gambling age in your jurisdiction. Our platform states a minimum age of 18 or 25, whichever is higher as applicable in your country of residence.
  • You must not be a resident of any restricted territory, including Curacao, The Netherlands and any country forming part of the Kingdom of the Netherlands, the United States of America and United States Minor Outlying Islands, UN sanctioned countries, and FATF blacklisted countries.
  • We permit only one account per household across all casinos operated by our company.
  • You must provide accurate personal information during registration. Any false details may result in account closure and forfeiture of funds.

Our PureCasino platform is available in English, German, French, Spanish, Italian, Portuguese, and Japanese. All translations provided through our in-site language switcher are non-binding. The English version of these terms is always the authoritative text.

3. Deposits, Withdrawals, and Payment Terms

3.1 Deposits

We accept the following deposit methods at PureCasino: Visa, Mastercard, Interac, Cashlib (Voucher), Bitcoin, Neteller, Skrill, MoneyBookers, and EcoCard. Our minimum deposit starts from EUR 5, depending on the method chosen, with a maximum deposit ranging from EUR 200 to EUR 1,000 per transaction. Please note that a 3% processing fee applies to all deposits, and credit card deposits may carry an additional fee of 3% to 6.5%.

  • All payment accounts, cards, and wallets must be registered exclusively in the player's own name.
  • A name mismatch between your casino account and your payment method will result in cancellation of any withdrawal and permanent account closure.

3.2 Withdrawals

We process withdrawals via Wire Transfer, Bitcoin, Neteller, and Direct-to-Card. Our minimum withdrawal amount is 50 EUR, USD, GBP, or AUD, or 500 ZAR. Withdrawal limits are set at 1,500 credits per request and 10,000 credits per month. Amounts exceeding the monthly threshold will be paid in instalments. A withdrawal transfer fee of 10–40 $/EUR/GBP applies depending on your location.

  • Crypto withdrawals are only available to players who have previously made a crypto deposit.
  • Processing takes up to 18 working days from the date authorisation is completed by our Fraud department.
  • A pending withdrawal may be reversed back into your balance at any time before processing begins.
  • Funds remaining in an account at the time of closure, including pending withdrawals, cannot be withdrawn.
  • Any balance will be forfeited after 120 days without a login or a bet placed.

3.3 Verification Requirements

We require identity verification before processing any withdrawal. Our documents team at documents@pure.casino will request the following:

  • Government-issued ID or passport (front and back)
  • Recent utility bill as proof of address
  • Front and back of any card used to deposit, with all numbers covered except the first four and last four digits
  • A signed Card Authorization Form (not required for Neteller or Skrill users)

All documents must be submitted within 30 days of the request. Failure to provide documents within this window will result in cancellation of your withdrawal. Play is blocked on your account until all documents are approved.

4. Bonus Terms and Promotions

At PureCasino, we offer two mutually exclusive welcome options for new players. You may choose either our 200% Deposit Bonus on your first deposit, or our 100% Cashback Insurance, which is credited once your balance is spent and claimed via our support team. You cannot claim both. Additional key bonus rules include:

  • Bonus money is never withdrawable and will be deducted from your winnings at the point of payout.
  • Free chips carry wagering requirements of 20x to 60x.
  • Converted VIP comp points are treated as a Free Bonus and carry a maximum withdrawal cap of 50 credits, once per gaming lifetime.
  • Cashback carries 1x wagering and a maximum withdrawal of 10x the cashback amount. From tournaments, raffles or special promotions, the cap is 2x.
  • Deposits of 249 USD/EUR/GBP/AUD or less: maximum withdrawal is 10x the deposit for that play session, applied retroactively after approval.
  • Bonuses of 200% or more claimed with a deposit carry a maximum cashout of 10x the deposit.
  • A pending withdrawal or an account balance over 100 $/EUR/GBP disqualifies you from tournament prizes, raffle cash, and cashback promotions.
  • Once any wager is placed with a bonus, it must be played through until the balance reaches zero or wagering is complete. Our support team can only remove a bonus before play begins.
  • Free-bonus players may withdraw on their first three free bonuses only, within 30 days of registration.
  • Depositing on top of a free-chip balance converts your entire prior balance to free play.

5. Responsible Gambling

We at PureCasino are committed to promoting responsible gambling across our entire player base. If you feel that your gambling habits are becoming harmful, we urge you to contact our support team immediately via live chat, email at support@purecasino.co, or by phone. We provide self-exclusion and account limit tools to help you stay in control. Gambling should always remain an enjoyable activity, and our team is here to support you if it becomes otherwise.

6. Prohibited Activities and Account Conduct

Our PureCasino platform maintains a strict code of conduct. The following activities are explicitly prohibited:

  • Providing false information at registration or during verification
  • Opening more than one account per household across any casino we operate
  • Any fraudulent activity involving deposit reversals — crypto deposits that are voided or reversed after arrival are treated as fraudulent and void all past, pending, and future withdrawals
  • Filing a public complaint on any forum, blog, or website before submitting a formal written complaint to us within 5 days of the event — this constitutes a violation of our terms

Please note that Martingale and other stake-progression betting systems are explicitly permitted and do not constitute cheating under our rules.

7. Customer Support and Complaints

We at PureCasino provide 24/7 live chat support alongside email and telephone assistance. You can reach our support team through the following channels:

  • Email: support@purecasino.co
  • Financial documents: documents@pure.casino
  • France: (+33) (0)1 789 00368
  • Spain: (+34) 91 290 1420
  • International: (+1) 910 665 7465

All complaints must be submitted in writing within 5 days of the event in question. We will make every effort to resolve disputes fairly and promptly. Our support is available in English, French, and Spanish.

8. Currencies and Credits System

Our PureCasino platform supports the following currencies: EUR, GBP, USD, AUD, ZAR, and BTC. We operate on a credits system where 1 Credit equals 1 EUR, 1 GBP, 1 USD, 1 AUD, or 10 ZAR, depending on your chosen currency. All bonus caps, withdrawal limits, and transaction thresholds referenced in these terms apply accordingly across all supported currencies.

9. Amendments and Governing Language

We reserve the right to amend these Terms and Conditions at any time without prior notice. Continued use of our services following any update constitutes acceptance of the revised terms. As noted above, the English version of all documents and policies published on our site is always the authoritative and binding version. All other language versions are provided for informational purposes only and are non-binding.

If you have any questions about these terms, please contact us at support@purecasino.co. We are always happy to clarify anything on our PureCasino platform and ensure your experience with us remains transparent, fair, and enjoyable.

Content updated: July 24, 2026