PureCasino Privacy Policy

At PureCasino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at purecasino.co. We are committed to handling your data responsibly and transparently, in accordance with applicable data protection laws. By using our services — including the pure casino online platform, any pure casino app or pure casino download, and any pure casino login process — you agree to the practices described in this document.

Our operator, Pan De Bono Consulting Limited (HE401911), is registered at 84 Spyrou Kyprianou Avenue, 2nd floor, 4004 Limassol, Cyprus. The licence is held by Windward Circle B.V (150466), Emancipatie Blvd. Dominco F. Don Martina 31, New Haven Office Ctr., Willemstad, Curacao. We operate under the Orange Certificate of Operation as a transitional arrangement under the National Ordinance on Games of Chance (P.B. 2024, no. 157), with a Curacao Gaming Authority licence application OGL/2024/1135/0484 currently in progress.

1. Information We Collect

When you register an account, make a deposit, claim a pure casino bonus, or contact our support team, we may collect the following categories of personal information:

Full name, date of birth, and nationality
Email address, phone number, and residential address
Government-issued identification documents (passport or ID, utility bills)
Payment information, including card numbers (partially masked), e-wallet account details, and crypto wallet addresses
Device data, IP address, browser type, and operating system
Gaming activity, transaction history, and session logs
Communications with our support team via live chat, telephone, or email

We collect this data directly from you during registration and account verification, automatically through our platform when you use the pure casino home environment, and from third-party identity and fraud prevention services we engage.

2. How We Use Your Information

At PureCasino, we use your personal data for the following legitimate purposes:

To verify your identity and confirm you meet our minimum age requirement before granting access to our services
To process deposits and withdrawals, including any pure casino promo code or pure casino bonus codes you apply to your account
To comply with our regulatory and legal obligations, including anti-money laundering (AML) and Know Your Customer (KYC) procedures
To detect and prevent fraud, including reviewing flagged transactions and account activity
To provide customer support across our email, live chat, and telephone channels
To send you account-related communications, promotional offers, and loyalty programme updates — unless you have opted out
To improve the functionality of our desktop, mobile, and downloadable casino versions
To administer bonuses, cashback promotions such as Cashtravaganza, and VIP Loyalty Points

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — processing is required to fulfil our obligations when you register and play at PureCasino
Legal obligation — we are required to process certain data to comply with gaming regulations and financial laws
Legitimate interests — we process data to protect our platform, prevent fraud, and ensure the security of all players
Consent — where you have explicitly agreed to receive marketing communications or promotional updates

4. Identity Verification and KYC

Before processing any withdrawal, we require you to submit verification documents. At PureCasino, this process is handled by our Fraud department and may include:

Front and back copy of a valid government-issued ID or passport
A recent utility bill confirming your residential address
Front and back of any card used to deposit, with all digits covered except the first four and last four
A signed Card Authorisation Form where applicable

Documents must be submitted within 30 days of the withdrawal request. Failure to provide documentation within this window will result in cancellation of the pending withdrawal. Play on your account is restricted until all documents have been reviewed and approved. Neteller and Skrill users are required to provide only ID and a utility bill.

5. Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

Payment processors and financial institutions handling your transactions
Identity verification and fraud prevention services
Game providers whose software powers the PureCasino platform, including Rival, Betsoft, Spinomenal, and others
Regulatory bodies and law enforcement authorities where required by law
Third-party auditors, including those responsible for validating our RNG certification

All third parties we work with are contractually obligated to handle your data securely and only for the purposes we have specified.

6. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable laws and regulations. Please note that account balances — including any pending withdrawals — are forfeited if your account remains inactive (no login or bet placed) for a period of 120 days. We also retain certain records for anti-money laundering compliance purposes, which may extend beyond account closure.

7. Cookies and Tracking Technologies

Our PureCasino platform uses cookies and similar tracking technologies to enhance your experience. These include session cookies required for pure casino online login functionality, analytics cookies that help us understand how players use our site, and preference cookies that remember your language and settings. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our services.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to legal retention obligations
The right to withdraw consent for marketing communications at any time
The right to lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at support@purecasino.co or, for financial matters, at documents@pure.casino. We aim to respond to all data-related enquiries within a reasonable timeframe.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. Our payment systems, pure casino apps, and account environments use encryption and secure protocols. We conduct ongoing monitoring to detect suspicious activity and protect the integrity of all accounts on our platform.

10. Restricted Jurisdictions

Our services are not available to residents of Curacao, the Netherlands or any country forming part of the Kingdom of the Netherlands, the United States of America and US Minor Outlying Islands, UN-sanctioned countries, or FATF-blacklisted countries. If we determine that an account has been registered from a restricted jurisdiction, we reserve the right to close the account and withhold funds in accordance with our Terms and Conditions.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by updating the document on our website. We encourage you to review this page periodically. Continued use of the PureCasino platform following any update constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about how we handle your personal data, please reach out to our support team. We are available 24/7 via live chat, or you can contact us by email at support@purecasino.co. You may also reach us by telephone: International: (+1) 910 665 7465 | France: (+33) (0)1 789 00368 | Spain: (+34) 91 290 1420. Our team supports enquiries in English, French, and Spanish.

Content updated: July 24, 2026